|Primary Material||Gift Card|
Orders are processed within 24 hours, Monday - Friday.
Delivery to England, Wales & Scotland (Excl. Highlands) in 1 - 3 business days from dispatch. Delivery to Northern Ireland & Scottish Highlands in 5 - 7 business days from dispatch.
Dispatch can take up to 3 business days.
For shipping to the Scottish Highlands, please contact customer services before placing an order.
Dispatched from: UK Mainland
We have a 14-day returns and refunds policy, which means you have 14-days from the date of the last item in your order arriving to request a return and refund.
Customser are responsible for the cost of the return shipping. We can offer pre-paid return labels for most items and the cost will be deducted from the refund (£4.60 ex. VAT / label required). Larger items may require collection by courier, this will be organised by The Trouvailles and the cost will be dedicated from the refund.
Please inspect your order upon receipt and contact us within 1 business day of delivery if any of your items are defective or damaged so that we can evaluate the issue and make it right. Damage reports after this time will not be accepted.