We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. After this time, we are unable to provide refunds.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We do not cover the cost of returns and we suggest that you use tracked shipping for general items and insured shipping for high price items as we will not be responsible for any losses caused by 3rd party couriers. The Trouvailles will not be responsible for any import or customs fees associated with your return, these must be paid for by you.
All items returned for any reason other than having been received damaged, will incur a 20% restocking and processing fee.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
To start a return, you can contact us at email@example.com.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll send you a replacement.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method.
Please remember it can take some time for your bank or credit card company to process and post the refund too.