We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. After this time, we are unable to provide refunds.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We do not cover the cost of returns and we suggest that you use tracked shipping for general items and insured shipping for high price items as we will not be responsible for any losses caused by 3rd party couriers. The Trouvailles will not be responsible for any import or customs fees associated with your return, these must be paid for by you.

All items returned for any reason other than being the incorrect item or having been received damaged, will incur a 20% restocking and processing fee.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

To start a return, you can contact us at info@thetrouvailles.com.

Please inspect your order upon receipt and contact us immediately if any of your items are defective, damaged, or incorrect so that we can evaluate the issue and make it right. We may request photographic evidence, in these cases, this must be provided before a refund can be processed.

Depending on the value of the damaged or incorrect items, we may require that the items are returned back to our UK address. In these cases, we will organise and cover the costs of a courier. Refunds can only be processed once the item has arrived at our depot.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll send you a replacement.

Orders/items are only considered late if they are not delivered by the latest delivery estimate given at the time that the order was placed. Orders/items are only considered lost 14 business days after the latest delivery estimate given at the time that the order was placed. Refunds or replacement items will only be processed once an order or item is considered lost.

From time-to-time factors outside of our control, the control of our suppliers, or the control of our shipping partners may cause delays to deliveries, in this circumstance The Trouvailles will not be held liable for late or lost deliveries. Any losses must be recovered by the customer from the shipping partner.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method.

Please remember it can take some time for your bank or credit card company to process and post the refund too.