Our 'Price Match Promise'
You should always get the best price, so in the unlikely event that you find something cheaper elsewhere, we'll make you an even better offer.
We won't just match it, we'll beat it by giving you a further 5% off!
Applying for a Price Match
If you have found a better price, it’s time to make a ‘Price Match Promise’ claim.
Simply email details a few details to our team and we’ll review your claim to make sure it’s eligible.
Please provide the name of the company/brand you’ve found the item at for less, the name of the item and the price quoted. If you’ve found the item in-store please provide a photo of the price label. If it’s from an online retailer, provide a link to the product page. If the retailer has quoted you a cheaper price over the phone or by email, we require you to provide proof of the quote.
If your claim is accepted, we’ll send you a discount code that you can apply to your order.
- Our ‘Price Match Promise’ is eligible for items found online and in-store.
- Matched items must be delivered to the same standards as our own service if delivery is required.
- The matched item must be in stock from the competitor or available for delivery within the same time as offered by The Trouvailles.
- The matched item must be identical, brand new, unopened and in original packaging. We do not accept claim against returned or clearance items.
- Our ‘Price Match Promise’ is only applied against the advertised full price offered by the competitor. This does not include and is not limited to any additional promotional activities such as discount codes, loyalty card/rewards or cashback schemes. Sale items or promotions are excluded from our ‘Price Match Promise’.
- The quoted price of the matched item must include relevant additional costs such as delivery and installation where applicable.
- The quoted price must be inclusive of VAT.
- The competitor must be an established and reputable company.
- Proof of the competitor’s price must be provided. If the retailer has quoted you a cheaper price over the phone or by email, we require you to provide proof of the quote.
- Our ‘Price Match Promise’ is only eligible prior to the purchase. Claims submitted after an order has been placed will not be accepted.
- The ‘Price Match Promise’ does not apply to items found on marketplace platforms, including but not limited to Amazon, eBay or Etsy.
- The Trouvailles has the right to refuse a price match claim if we feel that the offer is in error (E.g., online or in-store pricing mistake) or dishonest.
If you would like any more information, please contact us using the contact page, or email us directly at email@example.com