The Trouvailles is an international home decor brand, specialising in finding unique and hard to find homeware items from across the world. We never know where we'll find our next supplier or for how long we can offer each item, but that's the beauty really.
Whilst we are an international business, delivering across the world, we operate out of London, England. Our business address and phone number can be found on the contact us page.
We work with many craftsmen and suppliers from around the world. When you place an order, it will come directly from their facilities. There are no middlemen or retail stores. This allows us to pass the savings onto you and means we can operate more sustainably.
Our products are shipped directly from our partners around the world.
Your products will ship within 2-5 working days of placing your order, and then take up to 30 business days to reach your doorstep, although the average is delivery time is 10-15 business days.
Each product at thetrouvailles.com has an estimated delivery time that you can find on the product page. Actual shipping times vary from country to country. As soon as your order has been processed, you will receive a confirmation email, along with further emails detailing the tracking information once available.
We offer free tracked shipping on all purchases for most regions, so you can always be safe in the knowledge that your order is on the way. We offer a paid service for the most other countries. For more information please see our full shipping policy.
We work with many suppliers, if your order contains multiple items they are likely to be dispatched and delivered individually across a number of days.
We can't guarantee that all items will arrive at the same time.
Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. If you cancel your order but the delivery is marked as received, we will contact you. If you would like to keep the items, we will process the cost to your original payment method. If not, the item will need to be returned to us. We will not cover any shipping fees or associated costs.
Please refer to our full refund policy.
If there’s an issue with your order, like it’s the wrong size, wrong colour, defective, or otherwise not exactly what you ordered, then simply notify us. If it's our mistake, we’ll will process a refund to your original payment method.
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll send you a replacement.